A completed receipt is not corrected through silent deletion. A corrective document is issued with a reference to the original, preserving who changed what and when.
Linking the documents
The original reference lets the POS, accounting records and ATK verification treat the correction as part of an existing transaction.
A clear POS workflow
The operator selects the original sale, records a reason, reviews the value and confirms the corrective document.
- Prevent silent deletion.
- Require a meaningful reason.
- Show both documents in history.
End-of-day control
Reports should separate normal sales, corrections and returns so cash reconciliation remains understandable.
Receipt control in daily work
A receipt must be readable as a document and verifiable as data. Staff check the total, payment method and status before the customer leaves; managers investigate mismatches and corrections from system history rather than memory.
Printer quality, electronic delivery and QR readability are parts of the same process.
Traceability after the sale
Keep the connection between the sale, receipt, operator, device and any correction. It shortens customer-service searches and makes shift reconciliation more reliable.
- Compare the document with transaction history.
- Do not alter completed documents outside a correction flow.
- Review pending receipts after reconnection.
- Keep the reason and author of a correction.
Pre-launch check
Use this guide as a basis for discussion with your team and software provider. The actual setup depends on your activity, locations and internal procedures.
- Define items, tax rates, prices and payment methods.
- Set operator roles and shift responsibilities.
- Test sales, corrections, offline work and reports.
- Document the workflow and train staff before activation.
Practical questions
What should staff do when receipt status is unclear? +
Do not repeat the sale immediately. First inspect transaction status and history, then follow the business or support procedure.
Why preserve the original receipt reference? +
It keeps a correction traceable and explains what changed, who made it and which document it concerns.
Is QR required when a receipt cannot be reported immediately? +
Yes. The instruction requires QR on paper or electronic receipts even when immediate fiscalization is unavailable because of connectivity or service status.
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